Introduction

This Privacy Policy describes how True Vibes and its affiliates (collectively “True Vibes, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://truevibes.online (hereinafter referred to as “Platform”).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you disagree, please do not use or access our Platform.

Collection of Data

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

  • Personal data/information provided during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
  • Sensitive personal data, such as bank account, credit or debit card details, or other payment instrument information, with your consent, in accordance with applicable law(s).
  • Behavioral, transactional, and preference-related information, which we analyze on an aggregated basis.

We may also track your behavior and preferences on our Platform and collect information related to your transactions on the Platform and partner platforms. If a third-party business partner collects your personal data directly from you, their privacy policies will govern your data, and we are not responsible for their practices.

If you receive an email or call from someone claiming to be from True Vibes seeking personal data such as debit/credit card PINs, net banking, or mobile banking passwords, do not provide such information. Report any such incidents to the relevant authorities immediately.

Usage of Data

We use personal data to:

  • Provide the services you request.
  • Assist in handling and fulfilling orders.
  • Enhance customer experience.
  • Resolve disputes and troubleshoot problems.
  • Inform you about offers, products, services, and updates.
  • Detect and protect against fraud and illegal activities.
  • Conduct marketing research, analysis, and surveys.

You can opt out of receiving marketing communications from us at any time.

Sharing of Data

We may share your personal data with:

  • Our group entities, corporate affiliates, and business partners for service fulfilment and marketing purposes (unless you opt out).
  • Third-party service providers, including logistics partners and payment processors.
  • Government agencies or law enforcement agencies when required by law.
  • Third-party rights owners in the event of a claim or dispute.

Security Measures

We adopt reasonable security practices to protect your personal data from unauthorized access, disclosure, loss, or misuse. However, no data transmission over the internet is completely secure, and users should take measures to protect their account login details.

Data Deletion and Retention

You may delete your account through the settings on our Platform or by contacting us at contact@truevibes.online. However, account deletion may be delayed in cases of pending grievances, claims, or transactions.

We retain your data only for as long as necessary for business and legal purposes. Certain data may be retained in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, or update your personal data directly through the Platform.

Consent

By using our Platform or providing your information, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy. You may withdraw your consent by writing to us at contact@truevibes.online, but this may affect your access to our services.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated as per applicable laws. Please review this page regularly for updates.

For any queries or concerns regarding this Privacy Policy, you may contact us at:

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